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U-Sav.Com is a wholly owned subsidiary of Hemco Unlimited, LLC
ORDER CHANGES OR CANCELLATIONS
U-Sav.com
2025 Zumbehl Road, Suite 19
St. Charles, MO 63303
Toll Free : 1-877-284-9500
Fax: 1-314-821-3033
E-Mail: support@U-Sav.com
Hours of Operation: Monday-Friday: 9am to 5pm (CST)
All U-SAV.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers' privacy; and we will never sell, trade or loan any customer information to a third party.
We accept MasterCard, Visa, American Express and Discover.
If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Hemco Unlimited LLC dba U-Sav.com
Mail checks or Money Orders to:
U-Sav.com
Attn: Order Department
2025 Zumbehl Road #19
St. Charles, MO 63303
Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.
ORDER CHANGES OR CANCELLATIONS:
U-Sav.com will make every effort to accommodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not yet shipped and can still be changed. **PLEASE NOTE: On Backordered Items, the factories give us an an estimated date when they expect the backordered item to be in stock. In many cases these backordered items arrive and ship sooner than their estimated available date, so it is imperative if you should decide to cancel an item that has been backordered, that you contact us first to make sure the item has not already shipped. We will then contact the factory to cancel your order. If we find your order has already shipped, then we are sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund along with a manufacturer restocking fee of up to 30% and a 5% transaction fee for orders that are canceled after they have already shipped.
We ship only to the continental United States, and we reserve the right to refuse any orders. Most shipments under 130 lbs. are sent by UPS and delivered to your home or office. Larger shipments are normally shipped by common carrier and you may be requested to help unload the merchandise and move it into your home or office. If you require inside delivery, please call our office and we'll get a quotation for you.
Sales Tax: Orders shipped to Missouri must add 7.4% state tax to total purchase amount (this will be calculated for you at checkout). We ship only to the continental United States. Most shipments under 130 lbs. are sent by UPS and delivered to your home or office. Oversize shipments, or shipments over 130 lbs. usually require the use of a Common Carrier and are typically curbside delivery only.
Common carrier drivers usually travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise.
Before you sign for delivery, be sure to count the number of pieces your are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.
Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery and contact us at once to make a report, so we can have a replacement shipped to you immediately.
PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occured before you took possession of it.
Please contact us at 1-877-284-9500. Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, U-Sav.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage. In this case call us immediately, and we will help you.
A signature will be required to establish proof of delivery. Don't forget before you sign for delivery, it is your responsibility to carefully check and make sure you receive all the pieces or boxes listed on the receipt or bill of lading. You are also responsible for listing any visible damage on the delivery receipt before signing it.
GOLDEN CHAIR WARRANTY (click here)
WHITEWOOD WARRANTY (click here)
LOFTGOODS WARRANTY (click here)
DO NOT SHIP MERCHANDISE TO U-Sav.com.
Return requests will be accepted up until 14 days after your receipt of the merchandise.
Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton. Refunds on non-defective items will equal the purchase price minus a minimum restocking fee up to 30% and a 5% transaction charge plus the shipping charges we paid for delivery to you. These "real" shipping costs are deducted from refunds for non-defective returns, even if your item said prepaid freight, we still paid the shipping to get the item to you. All returns must be sent back to the manufacturer Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise - please read Before you sign for delivery for further explanation.)
Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost or damaged return shipments.
All items must be returned in "like new" condition including, original packaging and packaging materials, all cartons, documentation, warranty materials and registration cards. Do not deface or write on the items exterior package. The returned items must be returned to us freight prepaid and fully insured and properly packed. Any damage or loss that occurs in transit is you and your freight company's responsibility.
To return an item please call U-Sav toll-free at 1-877-284-9500, and request a Return Authorization number and shipping instructions.
Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.
Unauthorized returns will be returned to the customer freight collect.
Authorized returns will be credited at full cost less manufacturers minimum restocking fee up to 30% plus S/H charges and a 5% transaction fee., in addition to the original Shipping charges.
Golden Chair will take care of any defects or warranty claims on a case by case basis.
We are committed to providing the best quality & the best service. Our commitment to providing top quality merchandise includes packaging. We are in constant communication with our manufacturers worldwide to ensure that all items are constructed and packaged in such a way that our customers can be assured of receiving their merchandise in good order. This includes complete sets of hardware and easy-to-follow instruction sheets. We stand behind our products and will provide parts or replacements if needed.
WHITEWOOD LIMITED WARRANTY
Whitewood warrants its products to be free from defects from poor workmanship, or damage due to poor packaging.
Whitewood will replace the item at no cost, inclusive of freight, postage, and handling charges.
Domestic and Canada. We guarantee our workmanship for life.
We endeavor to find and work with the best materials. Should any of the following fail within the time indicated, we will, at our discretion, replace or repair the component: frame, ten years; seat springs, platform construction, sofa bed mechanism, mattress springs, five year; seat cushion cores, two years; upholstery and mattress ticking, one year. There are no warranties, implied or otherwise, including war- ranties of fitness and merchantability, beyond those indicated above.
Keep in mind: this warranty covers the original purchaser only so you need to keep your sales receipt. The warranty does not cover abuse of the product; cuts, burns, spills, rips, nicks, pet mishaps, that sort of thing. Nor does this warranty cover incidental or consequential damage arising from your use or your inability to use the product. These products are built for normal household use, so if you use the furniture in a commercial or rental setting, it voids the warranty. Seat cushion cores and polyester wraps will lose some of their resiliency over time. This isn%u2019t failure. Flattening is common to all cushions. Changing your mind about a fabric is not a valid claim. Sorry.
To prolong the life of your product and protect your warranty, refer to the care and repair document. BE SURE TO VALIDATE YOUR PURCHASE by submitting your warranty registration. It will make warranty reconciliation, should one come up, much easier. Initiate all claims by contacting Loftgoods%u2019 customer service by e-mail: customerservice@loftgoods.com or phone: 336.812.9042