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Chairs2You.com (part of U-Sav.com)
502 Rudder Road
Fenton, MO 63026
Toll Free : 1-877-284-9500
Hours of Operation: Monday-Friday: 8:30am to 5pm (CST)
All Chairs2You and U-SAV.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers' privacy; and we will never sell, trade or loan any customer information to a third party.
We accept MasterCard, Visa, American Express and Discover.
If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Hemco Unlimited LLC dba U-Sav.com
Mail checks or Money Orders to:
Attn: Chairs2You Order Department
502 Rudder Road
Fenton MO 63026
Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.
Chairs2You/U-Sav.com will make every effort to accommodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not yet shipped and can still be changed. **PLEASE NOTE: On Backordered Items, the factories give us an an estimated date when they expect the backordered item to be in stock. In many cases these backordered items arrive and ship sooner than their estimated available date, so it is imperative if you should decide to cancel an item that has been backordered, that you contact us first to make sure the item has not already shipped. We will then contact the factory to cancel your order. If we find your order has already shipped, then we are sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund along with a manufacturer restocking fee of up to 30% and a 5% handling charge for orders that are canceled after they have already shipped. U-Sav.com reserves the right to refuse or cancel any order.
BEFORE YOU ACCEPT YOUR PACKAGE
Please take a moment to inspect the condition of your shipment. Should any carton have visible damage, please inspect to see if the product inside is damaged. Only if the product inside is damaged, refuse to take delivery from the driver for the damaged item(s) and make a notation on the shipping document of the item(s) refused. Then contact U-Sav.com at 1-877-284-9500, and a replacement order will be promptly shipped out for the damaged item(s).
If you do not see any damage to the carton, carefully open your new item. Please take care to keep this box in good condition, as sometimes concealed damage can occur and you may need to return your item for a replacement. Please note that all damages must be reported within 10 days of receiving your item. Also make sure the original boxes are not discarded until you are sure the merchandise is ok.
We ship only to the continental United States, and we reserve the right to refuse any orders. Most shipments under 130 lbs. are sent by FedEx or UPS and delivered to your home or office. Oversize shipments, or shipments over 130 lbs. usually require the use of a Common Carrier and are typically curbside delivery only and you will be responsible for moving the product into your home.
If you order larger items, your order will most likely show up on a large freight truck with curbside delivery and you will be required to unload or assist in unloading your order to prevent any damage to your merchandise. It is your responsibility to make sure a freight truck has access to your home.
OPTIONAL: Since some of our customers have requested Lift Gate Service. We have made this service available at an additional charge. With a lift gate, the truck can pull as close as possible and lower your product to the ground.
Sales Tax: Orders shipped to Missouri must add 8.425% state tax to total purchase amount (this will be calculated for you at checkout).
Before you sign for delivery, be sure to count the number of pieces your are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.
Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery and contact us at once to make a report, so we can have a replacement shipped to you immediately.
PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occurred before you took possession of it.
Please contact us at 1-877-284-9500. Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, U-Sav.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage. In this case simply call us and we will try to help.
PLEASE NOTE: Rejected deliveries for reasons other than visible damage or shipments that are not deliverable are considered to be non-defective returns. Shipping charges (both to you and back to the factory) will be deducted from your refund along with up to a 30% restocking fee and a 5% handling charge for orders that are canceled after shipping out to you. It is extremely important that you give us a "good" phone number when you place your order where you can be contacted, because if your shipment goes by LTL or common carrier, they may call that number to arrange for delivery. If they cannot reach you after several attempts and you do not return their calls regarding delivery, your shipment will be returned to the factory and you will be responsible for all extra charges incurred, plus the restocking fee and handling charge.
DO NOT SHIP MERCHANDISE TO U-Sav.com.
Return requests will be accepted up until 14 days after your receipt of the merchandise.
Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton. Refunds on non-defective items will equal the purchase price minus the restocking fee of up to 30% minus the actual shipping charges that we paid for delivery to you and a 5% handling charge. These "real" shipping costs are deducted from refunds for non-defective returns, even if your item said prepaid freight, we still paid the shipping to get the item to you. All returns must be sent back to the manufacturer Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise - please read Before you sign for delivery for further explanation.)
Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost or damaged return shipments.
All items must be returned in "like new" condition including, original packaging and packaging materials, all cartons, documentation, warranty materials and registration cards. Do not deface or write on the items exterior package. The returned items must be returned to the factory freight prepaid and fully insured and properly packed. Any damage or loss that occurs in transit is you and your freight company's responsibility.
To return an item please call U-Sav toll-free at 1-877-284-9500, and request a Return Authorization number and shipping instructions.
Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.
Unauthorized returns will be returned to the customer freight collect.
Authorized returns will be credited at full cost less manufacturers minimum restocking fee of up to 30%, in addition to the original Shipping charges and a 5% handling charge.
The Powell Company's commitment to our customers extends beyond offering a quality product at a great value. We want the opportunity to be of service to you after the sale as well. If you should ever receive one of our products that needs a replacement part, we want the opportunity to make it right. We can replace any missing or damaged part of an item to bring you complete satisfaction. All you need to do is contact us toll-free at (800) 622-4456 and we will expedite your part(s) to you in a timely manner. Hours are: 8AM-5PM PST M thru F.
POWELL LIMITED ONE YEAR WARRANTY
In order for this limited warranty to be valid. You must be the original purchaser and you must provide the original store receipt showing the purchase date, purchase price and place of purchase. This warranty applies to only those items purchased in original factory-sealed cartons.
This warranty is intended to cover defects in manufacturing and does not apply to any defects caused by negligence, misuse, accidental damage, or improper assembly. Glass and mirrors are excluded from this warranty.
In the unlikely event that a part or a product proves to be defective in material or workmanship. Powell Company will repair or replace it within 1 year from date of purchase, at its service center in Greensboro, North Carolina.
Upon discovery of a defect, please promptly send written notification and the original receipt (photo copy is not acceptable), with the Model number and a clear photo of the unit showing the problem and a full explanation to:
Powell Company, Attn: Customer Service, P.O. Box 1408, Culver City, California 90232-1408
Powell Company will repair or replace any defective product or missing part. Initially, there is no need for you to send us the product or part you believe is defective. After verification of claim, we will either replace the part or we will send written authorization and a pre-addressed shipping label for the return of any defective product or part. No returns will be accepted without prior written authorization and our special label.
This guarantee applies under conditions of reasonable use, and does not extend to cosmetic damage caused by acts of God, accidents, misuse, abuse or neglect. Liability for incidental or consequential damages is excluded to the maximum extent permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This guarantee gives you specific rights and you may also have other rights which vary from state to state.
POWELL RETURN POLICY:
DO NOT SHIP MERCHANDISE TO U-Sav.com.
Damaged, defective, customer remorse return policy:
* All damages /defects must be reported to U-Sav.com by telephone no later than 10 days from the date of delivery. If not reported on time no credit will be issued because we will not be able to file a claim with the carrier.
* Pictures are required on all items that are being reported defective before we can move forward.
* We will forward an RA to return to you along with an address and instructions. No returns will be accepted without an RA.
* (Please make sure not to throw away the original boxes when the merchandise arrives damaged or no pick up or claim can be made, therefore no credit can be issued) Yellow stickers are attached to every box advising of this.
* All returns on undamaged/unopened product must be reported no later than 25 days from the day delivered in order for us to pick it up.
* If not reported within 25 days from the day delivered, no pick up can be scheduled.
Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visable on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.
Unauthorized returns will be returned to the customer freight collect.
Authorized returns will be credited at full cost less manufacturers minimum restocking fee of up to 30% and a 5% handling charge, in addition to the Actual Shipping charges.
OSP Designs Warrants, to the original purchaser its products to be free from defects in material and workmanship for a period of 90 days. Defects and damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Home Star Products is not covered. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
To make a warranty claim, contact Customer Service, provide model number, sales receipt and description of the problem. It is the customer responsibility to prepay freight on any components returned to the factory. OSP Design Products will pay return freight on components covered under terms of warranty.
Our quality standards are among the highest in the industry. Sometimes, no matter how hard we try, there are times when hardware is missing. Our Parts Department will do everything possible to promptly remedy the problem. Contact us via email email@example.com, by Fax 1-909-930-5629, or toll free parts number 1-800-950-7262, Monday through Friday 8:00 a.m. - 5:00 p.m. Pacific Time. OSP Designs Products P.O. Box 3520 Ontario, California 91761 USA
We are committed to providing the best quality & the best service. Our commitment to providing top quality merchandise includes packaging. We are in constant communication with our manufacturers worldwide to ensure that all items are constructed and packaged in such a way that our customers can be assured of receiving their merchandise in good order. This includes complete sets of hardware and easy-to-follow instruction sheets. We stand behind our products and will provide parts or replacements if needed.
International Concepts warrants its products to be free from defects from poor workmanship, or damage due to poor packaging.
International Concepts will replace the item at no cost, inclusive of freight, postage, and handling charges.